Installer problems

Discussion in 'Login / Client Support' started by Stigs, Sep 7, 2016.

  1. Stigs

    Stigs Newbie

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    Hi, after launching the installer, it seems to fail and download the needed files, see my log file for more information.
     

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  2. Vorspire

    Vorspire Administrator Developer

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    Try running it again using the Verify button, it should continue from the file it stopped at.

    It seems you may have had a file access issue during the creation of a file, if it keeps happening on the same file, then the issue will need to be investigated in code.
     
  3. iagopeppe

    iagopeppe Newbie

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    It's happening to me too. I used the verify button, but it still doesn't download some files. Not even the client gets downloaded. I need so much help, please. I wait anxiously for a solution.
    Thank you in advance...
     
  4. Vorspire

    Vorspire Administrator Developer

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    Please post the relevant logs from the failed patch session.
     
  5. iagopeppe

    iagopeppe Newbie

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    Here is my log.
     

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  6. Vorspire

    Vorspire Administrator Developer

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    It looks like a file access issue, the hashes for the failed files were unable to be verified for some reason.
    This is usually due to the file not existing, or being written while being read.

    This can only really be fixed in the IPL code, my advice for now would be to try running it until it works.

    When your logs show No Action: 500 and "Update Complete", then everything is good to go.
     
  7. iagopeppe

    iagopeppe Newbie

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    Hmm, ok, but the strange thing is that it keeps downloading the same files every time I use the "verify" button.
     
  8. iagopeppe

    iagopeppe Newbie

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    Could someone upload the game folder to an online storage program like Dropbox? So I could download it without having to use the installer.
    Thank you so much for all the help so far.
     
  9. Vorspire

    Vorspire Administrator Developer

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  10. iagopeppe

    iagopeppe Newbie

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  11. Vorspire

    Vorspire Administrator Developer

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    Replace the name with the name of the file you need.
     
  12. iagopeppe

    iagopeppe Newbie

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    But I need a lot of files. Do I need to rename all the missing files? I don't even know what files are missing. I wanted the whole game folder to download it, with all the game files, so I would be able to just start the game, and not having to use the installer to download the files, because it's failing.
     
  13. Vorspire

    Vorspire Administrator Developer

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    You just need to manually download the single files that the IPL is failing to install.

    I assume you're on Window 10, it is responsible for 99% of IPL failures atm.

    You can also just download and install a standard copy of UO and play using that.
     
  14. iagopeppe

    iagopeppe Newbie

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    I dont know how, but i managed to make it works. Now I'm playing perfectly. Thanks a lot for the help!
     
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